Our staff of Patient Representatives serve as a liaison between the hospital, patients and their loved ones. They ensure that patients receive information about their rights and serve as advocates to ensure those rights are honored. With their warmth, attention, and devoted support, Patient Representatives provide psychological comfort and resolve conflicts.
Patient Representatives address complaints by investigating and responding in a timely manner. If complaints cannot be responded to in real time we will treat them as a grievance where we will respond to the complaint in writing in compliance with CMS regulations.
You will find Patient Representatives available to assist you when you have any concerns about your care. Our Patient Representatives, part of NYC Health + Hospitals/South Brooklyn Health’s administration, will ensure that appropriate clinical management staff will address your issues regarding patient safety and quality of care.
We encourage you to contact a Patient Representative at 718-616-4164 or through the Hospital operator at 718-616-3000 whenever you experience a problem. Very often in responding to your concern, we can address a systematic problem and provide better care to all our patients.
If your concerns remain unresolved, we encourage you to contact the Joint Commission’s Office of Quality Monitoring at 800-994-6610 or email the Joint Commission at firstname.lastname@example.org
Location: Room 1N21
Hours: Monday – Friday 8:00 a.m. – 12 midnight