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Notice of Privacy Practices & Patient Confidentiality

The protection of your health information and maintaining confidentiality are a top priority for us. NYC Health + Hospitals’ Corporate Privacy and Security Officer within the Office of Corporate Compliance, Ms. Catherine Patsos, also Chief Corporate Compliance Officer, is responsible for ensuring the confidentiality, integrity, and availability of patient information, and compliance with the privacy and security requirements under Federal and State laws, including the Health Insurance Portability and Accountability Act (HIPAA).

Notice of Privacy Practices (NPP)

NYC Health + Hospitals’ Notice of Privacy Practices is a document which describes how medical and health information about our patients may be used and disclosed, and how patients can exercise a number of rights granted under HIPAA.

We encourage you to review the NPP and become familiar with how your personal health information will be used and safeguarded, as well as rights regarding the protection of your personal health information.

Click below to view and print the NYC Health + Hospitals NPP in any of these languages, in PDF format:

Notice on NYC Health + Hospitals participation in health information exchange operated by Healthix

Questions, Concerns or Complaints

If you have a privacy related question, concern, complaint, or other privacy-related matter that you would like to bring to the attention of the Corporate Privacy and Security Officer, please do not hesitate to contact the Office of Corporate Compliance. Reports may be made in the following way:

  • by calling NYC Health + Hospitals’ toll-free confidential and anonymous Compliance Helpline at 1-866-HELP-HHC (1-866-435-7442);
  • by e-mail at CPO@nychhc.org.; or
  • ask to speak with the Compliance and Privacy Officer assigned to the NYC Health + Hospitals facility where you are receiving/or received treatment.

You may also ask a NYC Health + Hospitals staff member to submit a verbal complaint on your behalf to the Patient/Guest Relations Department at the facility where you are receiving/received treatment.

NYC Health + Hospitals strictly prohibits intimidation, harassment, or retaliation, in any form against any individual who in good faith participates in the Corporate Compliance and Ethics Program by reporting or participating in the investigation of suspected violations of law, regulation, or policies.