facebook pixel
We use cookies to improve your experience on our site. Please accept the Privacy Policy to continue.
Call for an appointment 1-844-NYC-4NYC

What’s the best time to visit our patient? We leave that up to our patient!

At Jacobi, we know that nothing can be more important to the process of healing than the support of your loved ones. So on many nursing units at our hospital, we have done away with the notion of “visitors” and “visiting hours.” We encourage those who you would like to spend time with – including supervised minors – to be with you at any time of the day or night. And we are glad to include whomever you wish in our conversations with you about your diagnosis and your care plan.

Because a good night’s rest is also important to help you heal, we do ask that our patients, their friends, and families observe our nightly Quiet Hours, from 10pm – 7am. During Quiet Hours, we dim the lights, lower our voices, turn down the TVs, and urge all our patients to get the sleep they need.

To ensure the safety of patients and personnel, everyone must first stop at the Concierge Desk in the Main Lobby of Building #6 to obtain and display a Pass. In most circumstances, two people at a time are allowed.

This hospital does not restrict, limit, or otherwise deny guest access based on race, color, national origin, religion, sex, gender identity, sexual orientation, or disability. Patients may withdraw or deny consent to guest access to anyone at any time.

Policy Statements

  • Adult Emergency Medicine (AED) / Comprehensive Psychiatric Emergency Program (CPEP)The AED and CPEP do not allow visitors except for extenuating circumstances as determined by the healthcare team.
  • Pediatric Emergency MedicineOnly one parent or guardian is allowed to stay with the minor regardless of the minor’s COVID status for the duration of their care.
  • Medical / Surgical Inpatient UnitsAll COVID-negative patients may have two adult visitors (18 years and greater) at any one time between the hours of 1PM and 8PM. Patients who have been confirmed positive for COVID-19 will not be allowed visitors except in extenuating circumstances; such as, end of life. Other circumstances will be reviewed by a clinical member of the team on a case-by-case basis.
  • Behavioral Health Inpatient UnitsAll patients may have two adult visitors for 30 minutes between the hours of 2PM and 4PM.