During the COVID-19 pandemic, your health is more important to us than ever. NYC Health + Hospitals offers New Yorkers telemedicine and telehealth services. We have several options such as telephone appointments, video visits, an online patient portal to connect with our health care providers without coming into the doctor’s office or hospital, as well as virtual ExpressCare for urgent care services.
MyChart Patient Portal
What is MyChart?
MyChart is NYC Health + Hospitals’ patient portal. It is a free and secure online tool where you can view and manage your health information at any time. It is the best way to connect with your doctor and health care providers from home.
Need help with your MyChart Account?
Call our MyChart Help Line at 1-844-920-1227 and press Option 1.
Help Line Hours: Monday – Friday, 9:00 AM to 5:00 PM. The help line is not available on holidays.
You can also click here to request help using our online form.
Our team can help you sign up for MyChart, reset your password, or navigate MyChart. For clinical questions, please contact your doctor’s office.
What is a telephone visit?
Telephone visits are visits with your doctor over the phone instead of face to face. Your doctor calls you at the scheduled time at the number you give us. You do not need to come into the practice.
All NYC Health + Hospitals care providers offer telephone appointments.
Call 1-844-692-4692 to request a telephone visit with your doctor.
If you are already signed up for MyChart, you can also schedule a telephone visit online.
What is a Video Visit?
A video visit is a video chat with your doctor. Instead of traveling to see your doctor in-person, you can have your appointment with them from home, work, or another convenient location.
Many Health + Hospitals doctors, therapists, and other care providers now offer secure and confidential video visits.
Speak to your doctor to learn if they offer video visits.
Our video visits are done through MyChart.
You must have an active MyChart account for video visits.
How to Join a Video Visit Using Smartphone/Tablet + MyChart App
Download the MyChart app from the Apple Store or Google Store. Using the MyChart app will guarantee the best user experience on a smartphone.
Login into the MyChart app on your smartphone or tablet
Tap the Appointments icon.
Tap Your Video Visit.
To prepare for your visit in advance, you can tap eCheck-In.
To join your visit, tap Start Video. The doctor will join when they are ready
How to Join a Video Visit Using Computer (PC or Mac)