NYC Health + Hospitals
Fiscal Year 2023 Annual Public Meeting – Brooklyn
Tuesday, June 13, 2023
Report by Dr. Mitchell Katz, President and CEO
I started my sixth year with NYC Health + Hospitals. I feel so lucky to lead such an amazing organization. I am incredibly proud of what we have accomplished together through some of the toughest times for health care workers and our communities.
I think we can all agree, the last 3 years with COVID-19 were a trial we could not have imagined. We lost patients, colleagues, and family members. Staff were forced to use iPads at the bedside so patients could say goodbye to relatives on screens, while we held their hands in the last moments of life. They do not teach this in medical school or nursing school. But we knew exactly what to do. We saved thousands of lives and we proved the value and strength of NYC Health + Hospitals with our treatment, testing, and vaccination programs. We were a lifeline for New York City.
Our health System again extended a lifeline to New Yorkers when we faced the spread of Mpox and the tripledemic of COVID, Respiratory Syncytial Virus (RSV) and Influenza last fall. We mobilized quickly to educate the community about prevention, treatment and services for RSV, and we focused on ensuring access to the Mpox vaccine among the communities most at risk.
We are now at a critical point coming out of the COVID emergency mode. Across New York City, and specifically at NYC Health + Hospitals, we continue to see a decline in COVID-19 hospital admissions and community transmission levels. While we are relieved to be out of the crisis stage of the pandemic, we know COVID is not going away. NYC Health + Hospitals will continue to support access to COVID-19 testing, vaccination, and therapeutics for all New Yorkers. We also continue our work to provide the very best care and treatment for people with COVID and those suffering with Long COVID.
Despite the tremendous demand created by the pandemic, we never lost sight of our goals to expand access to care for more New Yorkers regardless of their ability to pay or immigration status, offer the highest quality of care, and advance our values of equity, diversity and inclusion. Here are just a few highlights of the amazing achievements from the last year.
- NYC Care reached 100,000 members showing once again that NYC Health + Hospitals is a beacon for all New Yorkers, regardless of immigration status or ability to pay. Learn how NYC Care helped patient Wendell Wells afford medical care and manage his diabetes.
- We launched Housing for Health to connect our homeless patients to housing, and we have already housed over 400 patients. You can hear about the impact the program is making from patient Jesus Cerda and his psychiatrist, Dr. Kelania Jimenez.
- Our post-acute facilities were recognized in the America’s Best Nursing Homes 2023 list by Newsweek, and NYC Health + Hospitals/Seaview ranked #1 in New York State! The State has over 600 nursing homes, so it is a huge accomplishment that all of our post-acute care facilities made the list.
- We opened our third Gotham Health COVID-19 Center of Excellence to provide specialized care to New Yorkers with long COVID, offering a pulmonologist, cardiologist, and a mental health specialist on site.
- New York State tapped our Virtual ExpressCare service to offer COVID-19 Paxlovid therapeutics statewide. Virtual ExpressCare administered the most Paxlovid prescriptions of any provider in New York City.
- B-HEARD, the powerful new program where NYC Health + Hospitals social workers and FDNY EMTs respond to 911 mental health calls, expanded to 10 additional police precincts, covering Washington Heights, Inwood, the South Bronx, East New York, and Brownsville.
- When the mpox outbreak hit New York City, we rose to the challenge – administering over 15,000 mpox vaccinations at our hospitals and mobile sites stationed outside of clubs and sex parties to meet the community where they are and make vaccination easy and convenient.
- Speaking of mobile outreach, our award-winning SHOW (Street Health Outreach & Wellness) vans expanded this year to include buprenorphine treatment for people with opioid use disorder – a life-saving intervention to broaden the vans’ already sizeable impact. The vans had over 91,000 engagements with patients this year, including over 39,000 COVID tests and nearly 3,000 vaccinations.
- All 11 of our hospitals now offer plant-based lunches and dinners as the default choice, so our patients can see how delicious plant-based meals can be. We served nearly 341,400 plant-based meals in 2022.
- Our dedicated City, State, and Federal elected officials contributed $103,669 million to our facilities, the largest amount of capital funding we have ever received in a budget cycle. This funding has enabled many improvements at our facilities, including new cardiology equipment, expanded integrated women’s health services, and updated ultrasound equipment and tools to improve the digital care experience at NYC Health + Hospitals/South Brooklyn Health; a state-of-the-art birthing center at NYC Health + Hospitals/Woodhull; supporting a new outpatient dialysis center at NYC Health + Hospitals/Queens; a new CT scanner, portable C-ARM, and ultrasound machines at NYC Health + Hospitals/Metropolitan; and a new Hyperbaric chamber and expanded Hyperbaric Medicine services at NYC Health + Hospitals/Jacobi.
- We committed an unprecedented $747 million with Minority- and Women-owned Businesses (M/WBEs) – an increase of more than 3,000% since 2017.
- We have provided care to more than 9,000 asylum seekers who arrived at the Port Authority, and we helped to set up the Humanitarian Emergency Response and Relief Centers that offered temporary shelter, a critical support as our new neighbors navigated one of the most stressful situations imaginable.
- All 11 of our hospitals are now officially Baby-Friendly. This achievement was years in the making – NYC Health + Hospitals/Harlem led the way in 2008 and NYC Health + Hospitals/Kings County rounded out the list in August.
- MetroPlus Health membership grew to over 700,000 members – more than the population of Washington, D.C.!
- 2022 was a big year for our nurses. NYC Health + Hospitals/Kings County and NYC Health + Hospitals/South Brooklyn Health received the prestigious Pathway to Excellence Award, and NYC Health + Hospitals/Elmhurst and South Brooklyn Health received Beacon awards for nursing excellence.
Best in Care & Prevention of Heart Attack and Stroke
All our hospitals in the borough of Brooklyn were again recognized by the American Heart Association (AHA) for their excellence and commitment to quality care in heart failure, heart attack, stroke, diabetes, and resuscitation. NYC Health + Hospitals/Kings County, South Brooklyn Health and Woodhull earned the AHA’s “Get With the Guidelines” award for meeting high standards of quality care and timely diagnosis and treatment of heart failure and stroke – because when it comes to treating heart attack and stroke, we know every second counts.
NYC Health + Hospitals/Kings County
- Opened the Brooklyn Neuroscience Center —offering comprehensive care with interdisciplinary teams to treat disorders of the brain, spine, and peripheral nervous system of patients of all ages.
- Opened long stay unit for patients with severe and persistent mental illness – the new Extended Care Unit offers psychopharmacological treatment, rehabilitative activities including music and art therapy, reading, and various exercises can house up to 25 patients at a time.
- Earned prestigious Pathway to Excellence designation from the American Nurses Credentialing Center (ANCC) – for commitment to creating a healthy work environment where nurses feel empowered, valued and involved in all facets of the hospital – resulting in improved patient outcomes, better safety, higher job satisfaction, and reduced turnover.
- Again recognized as a Level 1 Trauma Center by the American College of Surgeons – for dedication to providing optimal care to address the needs of all injured patients, from before the patient enters the hospital through rehabilitation.
NYC Health + Hospitals/Woodhull
- Earned prestigious gold-level Beacon Award for Excellence from the American Association of Critical-Care Nurses (AACN) – for their excellent ICU patient care environment and commitment to maintain a supportive workplace for nurses and other members of the care team, with a high degree of collaboration between colleagues and leaders, nurturing empowerment and leadership.
- As Part of Housing for Health Initiative, and with the help of our partners at NYC Housing Preservation and Development and Comunilife, we broke ground on a new $41.5m building with 93 units of affordable and supportive housing on the hospital campus.
- Brooklyn Borough President Antonio Reynoso allocated $11 million in capital funds for a new state of the art birthing center at Woodhull Hospital. The funds will also support the renovation of six existing labor and delivery rooms and upgrades to triage rooms and the post-anesthesia care unit. The new birthing center will include larger operating rooms for cesarean births and an innovative obstetrics simulation lab.
- Secured $2 million in federal funds from Congresswoman Nydia Velázquez to support necessary infrastructure improvements and enhance patient services, including modernizing the main kitchen food tray line, remodeling some of the behavioral health areas, upgrading the hospital’s security systems, and updating the nurse call systems.
NYC Health + Hospitals/South Brooklyn Health
- Earned prestigious “Pathways to Excellence” designation from the American Nurses Credentialing Center for commitment to creating a healthy work environment where nurses feel empowered and valued. This designation recognizes the hard work to ensure nurses are engaged and involved – and all the benefits that stem from a supportive workplace, including better patient outcomes, better safety, higher job satisfaction, and reduced turnover.
- Our new Ruth Bader Ginsburg Hospital in open for care. The beautiful, modern hospital building features a storm- resilient design, a flood-proof Emergency Department, private patient rooms, the most advanced equipment, and some of the best views in Brooklyn. Hospitals are meant to be places to heal. The sunlight and views alone are powerful medicine. We are so happy that there is a new building that is as great as the doctors, the nurses, the social workers and all of the professionals and other staff members who work there.
- Received $1 million from New York State Assemblyman William Colton to replace six echocardiogram machines to support the expansion of cardiac services as a New York State- certified Percutaneous Coronary Intervention (PCI) Center. That means that South Brooklyn residents who are having acute heart attacks can receive comprehensive cardiac services close to home.
- Received $2 million in funding from Representative Nicole Malliotakis as part of the FY-2022 Consolidated Appropriations Act. The funding will be used to acquire ultrasound equipment for inpatient and outpatient services, which will replace existing units with new state-of-the-art equipment, offering increased image quality and advanced features that will improve patient outcomes. The funding will also allow the hospital to purchase technology to modernize how the hospital communicates with patients, staff and visitors.
NYC Health + Hospitals/Gotham Health
- Our Federally Qualified Health Center network of community- based clinics provide comprehensive primary care to serve children and adults all across the borough. We have centers all over the borough, including in Bedford Stuyvesant, Brownsville, Bushwick, Crown Heights, Fort Greene, East New York and Williamsburg.
- In the last year, Gotham Health expanded dentistry services, adopted palm vein scanners to improve the registration process, and added new EKG machines in three clinics.
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It takes all of us to make NYC Health + Hospitals succeed. And we could not do it without all of you – our patients and patient advocates, community-based organizations, elected officials, and other members of the communities we serve. Thank you for being here tonight and for your support of our essential public health care system.
Now let’s proceed to the main purpose of tonight’s meeting – to hear from you, members of our community. Your input is so important to the future success of NYC Health + Hospitals. We are ready to listen.
I will now turn to our General Counsel to outline the proceeding for tonight’s meeting.
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