Test & Trace Corps – Tracing | NYC Health + Hospitals

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Tracing

The NYC Test & Trace Corps identifies people who may have been exposed to the disease through close contact and helps them find the best place to safely separate from others to prevent the spread of COVID-19. With the help of thousands of trained public health professionals called Contact Tracers, this effort provides support to New Yorkers who test positive for COVID-19 and others who may have been exposed to the virus.

Many of our Contact Tracers are from New York City neighborhoods hardest hit by COVID-19. Here’s a few of the talented and committed members of our Trace team.

Answer Their Call

The NYC Test & Trace Corps Contact Tracers are working to call everyone who tested positive for, or were exposed to, the virus that causes COVID-19. Please answer the phone if you get a call from:

  • NYC Test+Trace
  • A phone number beginning with 212-540-XXXX or 212-242-XXXX

All calls are confidential and private.

A Contact Tracer WILL:

  • Ask how you are feeling
  • Ask if you need services and support to help you stay healthy and avoid spreading COVID-19
  • Explain how long you need to stay inside and away from other people
  • Ask questions to figure out how you may have been infected, if you have tested positive
  • Ask for names and contact information of people you had close contact with while you could have spread the virus to others, if you have tested positive

A Contact Tracer may also visit you in person to check on your wellbeing, especially if they cannot reach you by phone. They will show you their identification to prove they are a Contact Tracer.

A contact tracer will NEVER:

  • Ask for your name – they will know it when they call you
  • Ask for your Social Security number
  • Ask for any private financial information
  • Ask for credit card information
  • Ask to take control of or download software to your phone, tablet, or computer.

Tracing: What to Expect FAQ

English

WE ALWAYS PUT PATIENTS FIRST