For assistance with COVID-19 treatments, vaccination appointments, and resources for Long COVID (Aftercare), please call 212-COVID-19 (212-268-4319).
The NYC Test & Trace Corps works to make sure that anyone who tests positive for or is exposed to COVID-19 has the resources they need to stay home and safely separate from others to help prevent the spread of the virus.
In addition, Take Care’s resource navigators can provide assistance to help you safely separate. Call the NYC Test & Trace Corps Hotline at 212-540-6923. Resource navigators are available to assist you Monday to Thursday, 9 a.m. – 9 p.m. and Friday, Saturday, Sunday and holidays, 9 a.m. – 6 p.m. Outside these hours, you can leave a voicemail and someone will call you back.
Further information on safely separating is available in our “How to Safely Separate at Home” guide.
NYC Health + Hospitals Virtual ExpressCare for Urgent Care
If you are safely separating at home and need urgent care, use our virtual ExpressCare service. ExpressCare will:
Safely and quickly connect you with an emergency room (ER) doctor using your smartphone or computer
Allow a doctor to prescribe medication if necessary or give you details on receiving additional care after your virtual visit
Provide on-screen interpreters in over 200 languages, including American Sign Language
Take Care Isolation Hotel Program
The Take Care isolation hotel program ended in April 2022. If you or someone you know tested positive for COVID-19 and needs support in your isolation, call the NYC Test & Trace Corps Hotline at 212-540-6923 to connect directly with a resource navigator. Resource navigators are available Monday to Thursday, 9 a.m. – 9 p.m. and Friday to Sunday and holidays, 9 a.m. – 6 p.m. Outside these hours, you can leave a voicemail and someone will call you back.