Test & Trace Corps – Take Care | NYC Health + Hospitals

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Take Care

The NYC Test & Trace Corps will make sure that anyone who tests positive for COVID-19 and their close contacts will have the resources needed to safely separate in a hotel, free of charge, or at home to help prevent the spread of the virus. NYC Test & Trace Corps Contact Tracers can refer to the hotel program or anyone can call 1-212-COVID19 (212-268-4319) to book a room.

Take Care Hotels are FREE, Safe, Comfortable, and Convenient.

New Yorkers who test positive for COVID-19 or who may have been exposed to the virus can qualify for a FREE hotel room for up to 10 days to safely separate and protect their loves ones.

You may be eligible for a Take Care Hotel, even if you have not received your COVID-19 test results or a call from the Test & Trace Corps.

If you think you have been exposed to COVID-19 or are experiencing symptoms, don’t wait. Separate! COVID-19 transmission is common in households, and it happens fast among families and roommates living together.

Learn about free hotel rooms at Take Care hotels.

Take a virtual tour:

Hotel guests will have FREE:

  • Round-trip transportation to and from the hotel and any necessary medical appointments
  • Private rooms and bathrooms
  • Onsite COVID-19 testing
  • Free Wi-Fi and unlimited local phones calls to stay connected
  • Breakfast, lunch, and dinner daily
  • Medication delivery
  • On site health care services by skilled doctors and nurses
  • Telepsychiatry to access expert mental health providers

Safely Separate at Home

If you prefer to safely separate from others at home, the NYC Test & Trace Corps will:

  • Monitor your health status daily
  • Provide access to meals and medications
  • Help you access other social support services to stay healthy

How to Safely Separate at Home

English | Español | Shqip | االعربية | বাংলা | Français | Kreyòl Ayisyen | हिंदी | 한국어 | Polski | Русский | 简体中文 | 繁體中文 | اُردُو

How to Safely Separate at a Hotel

English | Español | Shqip | االعربية | বাংলা | Français | Kreyòl Ayisyen | हिंदी | 한국어 | Polski | Русский | 简体中文 | 繁體中文 | اُردُو

To request a hotel room or learn more about how to safely separate in a hotel or at home, call 1-212-COVID19 (212-268-4319).

Resources to Separate Safely at Home

The NYC Test & Trace Corps will make sure that anyone who has COVID-19, or has been in contact with someone with COVID-19, has the resources to safely separate at home. To do so, we work with resource navigators from community-based organizations in your neighborhood.

Resources include:

  • food delivery
  • paid leave from your employer
  • help to get a formal quarantine order
  • medicine
  • health insurance
  • a primary care provider
  • mental health support
  • utilities (electricity, water, gas)
  • housing and homelessness resources
  • help with domestic violence
  • social services
  • pet care
  • Take Care Package with enough personal protective equipment for a household of three to quarantine/isolate for 10 days.
  • and much more!

To contact a resource navigator, call 1-212-COVID19 (1-212-268-4319), press 5 for help to safely separate, and press 5 to leave a voicemail for other resources. A resource navigator will call you back.

If you are part of the Test and Trace program you can ask your Case Investigator or Monitor to speak with a resource navigator at any time.

Speaking with a resource navigator will not change your ability to apply for permanent residency (or “green card”). If you have questions about your immigration status, call the ActionNYC hotline at 1-800-354-0365 and say “public charge” from 9 a.m. to 6 p.m., Monday to Friday.

Use Virtual ExpressCare for Urgent Care. Expresscare.nyc

  • If you are safely separating at a hotel or at home and need urgent care, use our virtual ExpressCare service.
  • Safely and quickly connect with an emergency room (ER) doctor using your smart phone or computer.
  • The doctor will prescribe medication if necessary or give you details on receiving additional care after your virtual visit.
  • On-screen interpreters are available in over 200 languages, including American Sign Language.