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Statement on National Cyber Incident

NYC Health + Hospitals is currently experiencing telephone and call center difficulties as a result of a national cybersecurity threat affecting our vendor Change Healthcare.

This has impacted incoming calls to our main contact numbers such as 844-NYC-4NYC (844-692-4692) and 646-NYC-CARE (646-692-2273). Both numbers now have temporary reduced hours of operation from 8:30 A.M. – 6 P.M. daily.

The protection of your health information and maintaining confidentiality are a top priority for us. We are working hard to resolve the issues and get call agents back online. 

If you need to reach your doctor or schedule an appointment, please send a message through MyChart. Read our Notice of Privacy Practices & Patient Confidentiality here.