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The National Committee for Quality Assurance Recognizes Three NYC Health + Hospitals/Gotham Health Clinics for Their Commitment to Enhanced Patient, Provider Relationships

The Patient-Centered Medical Home designation recognizes an organization’s effort to create closer ties between a patient and their medical team, which produces better health outcomes and happier patients

The National Committee for Quality Assurance, a national organization with a mission to improve the quality of health care, recognizes high-performing primary care clinics

Jun 16, 2023

New York, NY

NYC Health + Hospitals/Gotham Health today announced that three of its neighborhood health centers received the highest-level Patient-Centered Medical Home (PCMH) designation for its work to improve patient health outcomes and patient satisfaction. Gotham Health Bushwick and Greenpoint, located in Brooklyn, as well as Gotham Health Gunhill located in the Bronx, have been awarded the National Committee for Quality Assurance’s PCMH 2023 recognition. Primary care clinics with this recognition offer a heightened focus on identifying patients with high needs for care management, integrating behavioral health screenings and treatment into primary care practice, and engaging patients in their own care. This designation is granted to primary care practices that have implemented a delivery model of care that ensures access, communication, and shared responsibility among a cross section of providers, including doctors, nurses, and social workers, who must work together to improve patient health outcomes.  NYC Health + Hospitals/Gotham Health includes eleven PCMH certified health centers.

“Making high-quality primary care more accessible for our patients is a mission of Gotham Health,” said NYC Health + Hospitals Gotham Health CEO Michelle Lewis. “Receiving this recognition is a testament to the consistent high-quality care delivered by our clinical and non-clinical staff. Congratulations to the teams of Gotham Health located in Bushwick, Greenpoint and Gunhill.”

To earn Patient-Centered Medical Home recognition, clinics must meet rigorous national standards and establish models of care that delivers patient-centered, coordinated, and convenient health care services to New Yorkers. NYC Health + Hospitals/Gotham Health implemented the following strategies to earn the PCMH 2023:

  • Expanded Access through Telehealth – Providing the same level of care as an office visit, Telehealth allow physicians and patients to communicate over the video between in-person appointments and discuss any changes to the patient’s health. Gotham Health conducted more than 102,006 Tele-visit and Video-visits in 2022.
  • Identified High-Need Patients – To meet new requirements on care management, Gotham Health focused on patients who engaged with clinic services often, demonstrated a need for social services, and exhibited poorly controlled chronic conditions, such as hypertension and diabetes.
  • Established a culture of data-driven performance improvement – Among the workflow improvements related to PCMH recognition, care teams gather frequently to review patient data. The health centers use these meetings to improve clinical performance, operational performance, resource stewardship/health care costs and the patient experience.
  • Developed Care Plans for All High-Risk Patients – Care plans outline patient’s self-identified goals and enable them to share the information more easily with families and friends, which is particularly important for patients who need family caregiver support for chronic diseases like diabetes or hypertension, as well as behavioral health conditions such as depression.

“The patient-centered medical home (PCMH) is a model of care that puts patients at the forefront of care.  The National Committee for Quality Assurance’s PCMH program is designed to Recognize health centers that provide compassionate, coordinated care that is accessible, culturally and linguistically appropriate and patient/family centered.” said Desire LaTempa, Director of Regulatory Affairs.

Gotham Health Bushwick is open Monday 11:00am -7:00pm, Tuesday to Friday: 8:30am to 4:00pm; Every 4th Saturday: 8:30am to 4:00pm

Gotham Health Greenpoint is open Monday 11:00am -7:00pm, Tuesday to Friday: 8:30am to 4:00pm; Every 2nd Saturday: 8:30am to 4:00pm

Gotham Health Gunhill is open Monday, Tuesday, Thursday and Friday 8:30am to 5:00pm; Wednesday 8:30am -7:00pm; Every 2nd Saturday 8:00am to 2:00pm.

Gotham Health is dedicated to ensuring that all New Yorker have access to high quality healthcare, regardless of ability to pay, immigration status or sexual orientation. For more information, or to make an appointment, call 844-NYC-4NYC.

MEDIA CONTACT: Nash Dunlap, NYC Health + Hospitals/Gotham Health, 212-238-7766


About NYC Health + Hospitals/Gotham Health

NYC Health + Hospitals/Gotham Health is a Federally Qualified Healthcare Provider formed in 2012 to enable individuals and families to address their health care needs in their own neighborhoods. Serving more than 100,000 New Yorkers annually in Brooklyn, the Bronx, Manhattan, Staten Island, and Queens, Gotham Health consists of 38 healthcare sites in all five boroughs of New York City.  Gotham Health provides easy-to-access, high-quality, affordable health care services with a focus on primary care. It is committed to promoting healthy lifestyles and building healthy communities, with a focus upon providing patients and families convenient access to high-quality preventive care, such as annual check-ups and immunizations. Health care teams are trained to help patients manage ongoing conditions, such as hypertension, diabetes, asthma, and heart disease.

About NYC Health + Hospitals

NYC Health + Hospitals is the largest municipal health care system in the nation serving more than a million New Yorkers annually in more than 70 patient care locations across the city’s five boroughs. A robust network of outpatient, neighborhood-based primary and specialty care centers anchors care coordination with the system’s trauma centers, nursing homes, post-acute care centers, home care agency, and MetroPlus health plan—all supported by 11 essential hospitals. Its diverse workforce of more than 43,000 employees is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible. For more information, visit www.nychealthandhospitals.org and stay connected on FacebookTwitter, Instagram and LinkedIn.