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Press Releases

Test & Trace Expands Quarantine and Isolation Guidance Tool with Resource Connection

May 25, 2022

Updated tool will connect New Yorkers who were exposed to or test positive directly to critical health resources, including care packages and COVID-19 therapeutics

New York, NY

The NYC Test & Trace Corps announced today that it has expanded its COVID-19 Quarantine and Isolation Guidance Tool to provide New Yorkers direct connections to order care packages to help separate safely and receive COVID-19 therapeutics, including oral antiviral prescriptions and monoclonal antibody treatments. In addition to this critical resource portal, the Quarantine and Isolation Guidance Tool offers personalized guidance to New Yorkers who were exposed to, test positive for or have symptoms consistent with COVID-19.

“We want all New Yorkers to feel confident that they know what to do if they have an exposure to someone with COVID-19, or if they test positive themselves,” said Dr. Ted Long, Executive Director of the NYC Test & Trace Corps and Senior Vice President for Ambulatory Care and Population Health at NYC Health + Hospitals. “This new tool offers tailored guidance to you, based on your vaccination status. Now, it also can also immediately connect you to resources you might need to safely separate, or a lifesaving medication that can be delivered to you at home. I encourage you to use this tool to keep yourself and your city safe.”

The COVID-19 Quarantine and Isolation Guidance Tool provides a mechanism for New Yorkers to navigate complex COVID-19 guidance based on their history of infection, date of exposure or positive test, symptoms and vaccination status. After answering a few short questions, users receive quarantine or isolation guidance specific to their circumstances.

If eligible, New Yorkers are directed to an order form to request free delivery of a Take Care care package, which contains enough personal protective equipment (PPE) for a household of three for up to 10 days, including medical grade masks, hand sanitizer, a thermometer and two rapid antigen tests. New Yorkers can also arrange to have free meal delivery so they can safely remain at home. To date, Test & Trace has sent over 640,000 care packages and delivered over 2.3 million meals to New Yorkers in quarantine or isolation.

In addition, eligible users will be directed to the Virtual ExpressCare website or 212-COVID19 where they can be connected to a clinician who can refer them to monoclonal antibody treatment or prescribe oral antiviral medications like Paxlovid and arrange to have it delivered to their home that same day.

If you or a loved one need immediate assistance, please call the NYC Test & Trace Corps COVID Hotline at 212-COVID19.