Successful Implementation of Electronic Medical Record System in Brooklyn | NYC Health + Hospitals

NYC Health + Hospitals/Coney Island Adopts Advanced Electronic Medical Record System

“Best in KLAS” Electronic Medical Record Empowers Patients with New, Secure Online Portal to Access Medical Records

Mar 02, 2017

Brooklyn, NY

NYC Health + Hospitals/Coney Island today announced the successful implementation of a new, advanced electronic medical record system that will help physicians to provide safe, high-quality, efficient care and allow patients to easily access their medical records via a secure website. The 371-bed hospital transitioned on February 25 to the new Epic electronic medical record that seamlessly connects the hospital, emergency room, and robust primary and specialty outpatient services into one unified electronic information system.

“This technology of the future is all about patient-centered care,” said NYC Health + Hospitals/Coney Island CEO Anthony Rajkumar. “With our staff working together in one system, we’ll be able to advance quality of care and provide a better experience for our patients for many more decades to come.”

More than 2,000 health care providers have been trained to use the new technology, which features:

  • MyChart, the patient portal that puts patients’ medical history at their fingertips. Patients can manage their health online by using a smartphone, tablet, or laptop to view medical test results, request prescription refills, send messages to the care team, and access appointment information.
  • Sophisticated decision-support tools that equip providers with alerts to prevent medication errors, avoid duplicative and unnecessary tests, and keep patients preventive health screenings on schedule.

“I am excited about the opportunities for communication between the patient and care team members through MyChart,” said Dr. Lana Vardanian, Chair of Ambulatory Care. “Overall it is going to improve patient care on many levels.”

As one of the top companies in the health information technology industry, Epic is recognized as having the “Best in KLAS” system by the acknowledged industry monitor. The advanced system has been adopted by several other leading hospitals and health care systems in the nation, including the Mayo Clinic, Cleveland Clinic, NYU Langone, and Kaiser Permanente.

“EPIC is causing a movement at Coney Island, a culture of improvement,” said Jonathan Nover, RN, Director of Nursing, Emergency Department. “The report capabilities, management tools, and data seem unlimited. In a year, we will look back and see how far we have come.”

NYC Health + Hospitals is undergoing one of the largest Epic implementations in the country that will ultimately unify 40,000 users in more than 70 patient care sites. Since the public health care system began the first phase of the new electronic medical record implementation ten months ago, Epic has also been fully adopted at NYC Health + Hospitals/Queens, NYC Health + Hospitals/Elmhurst, the health system’s home care operations, and 20 community-based health centers in Queens.

“Our system’s transition to Epic is a crucial step in our transformation to better meet the health needs of the communities we serve,” said Stanley Brezenoff, interim chief executive officer of NYC Health + Hospitals. “Epic’s single, integrated system will help our staff to provide safer, more efficient care and will improve the patient experience. We remain fully committed to implementing Epic throughout our system to ensure the best possible results for patients and providers.”


WE ALWAYS PUT PATIENTS FIRST