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Press Releases

NYC Health + Hospitals/NCB’s Alisha Bronne Earns Prestigious Patient Advocacy and Patient Experience Award

Jun 14, 2022

Bronx, NY

NYC Health + Hospitals/North Central Bronx today announced that Alisha Bronne, MBA recently earned a Certificate in Patient Advocacy and Patient Leadership from The Beryl Institute, which aligns with the health care facility’s mission to extend the continuum of quality care for its patients. Alisha serves as the Patient Experience Officer at NYC Health + Hospitals/North Central Bronx. With this certificate, Bronne joins a community of experts in patient experience performance committed to delivering superior quality, safety, and service to the patients and families they serve.

“Alisha is a valued member of our patient care team at our hospital,” said Alfredo Jones, Deputy Executive Director at NYC Health + Hospitals/North Central Bronx. “Having a strong workplace culture rooted in patient-centered healthcare is an important part of our work, and Alisha amplifies those qualities.”

Through the Patient Experience (PX) Body of Knowledge Certificate Programs, The Beryl Institute recognizes individuals who have successfully completed the required set of Patient Experience Body of Knowledge courses, reflecting the knowledge and skills associated with healthcare patient advocacy and/or being an effective patient experience professional.

“As patient experience emerges as a field with increasing accountability for the performance we deliver on quality, safety and service, certificate program recipients encompass dedication to providing excellent care to the patients and families they serve,” said Deanna Frings, Director, Learning and Professional Development of The Beryl Institute. “This certificate distinguishes individuals as experts in the field and shows organizational commitment to establishing a culture focused on shaping experience strategy.”

The PX Body of Knowledge is a community-developed framework capturing the knowledge central to the role of the patient experience leader. Over 400 individuals from 10 countries contributed to the development of the body of knowledge resulting in a broadly accepted set of 15 domains and associated skills reflecting the core accountabilities associated with being an effective patient experience leader. This work frames the field of patient experience, defines its core ideas and provides a clear foundation of knowledge that supports the consistent and continuous development of current and future leaders in the field.

“Improving patient’s experience is truly my passion. Having the opportunity to highlight the voice of our patients to create a positive experience is both a privilege and honor,” said Alisha Bronne.