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Press Releases

MetroPlusHealth Health Plan Rated Number One For Quality of Care and Patient Satisfaction

#1 Medicaid Managed Care Plan in New York City for Six Out of the Last Seven Years

Nov 04, 2011

New York, NY
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MetroPlusHealth Health Plan, Inc., the 417,000 member Medicaid Managed Care health plan of the New York City Health and Hospitals Corporation, has again rated number one in New York City based on quality and patient satisfaction indicators measured by the New York State Department of Health (NYSDOH).
The rankings were released this week in the NYSDOH 2011 Consumer’s Guide to Medicaid Managed Care in New York City and shows MetroPlusHealth as the top favored plan among New York City’s 10 Medicaid Managed Care plans. MetroPlusHealth has been the number one plan for six out of the last seven years. The ratings are based on measures including plans’ preventive and well-care for adults and children; quality of care provided to members with chronic illnesses and patient satisfaction with access and service.
“We are pleased that our members are highly satisfied with us,” said Arnold Saperstein, MD, President and CEO of MetroPlusHealth. “This recognition is a reflection of our never-ending commitment to provide our members with access to the highest quality, cost-effective healthcare.”
In addition to Medicaid Managed Care, MetroPlusHealth offers Child Health Plus and Family Health Plus to eligible people living in Manhattan, Brooklyn, the Bronx and Queens. The Plan also operates Partnership in Care, a Special Needs Plan (SNP) for people with HIV and their families. MetroPlusHealth also offers several Medicare Advantage plans.
In operation for more than 25 years, MetroPlusHealth offers a vast network of primary care doctors and specialists, including many independent community providers. MetroPlusHealth’ robust case management programs encourage members to partner with their providers to promote the best possible health outcomes. Plan staff is drawn from the communities that MetroPlusHealth serves and speaks more than seventy languages.


MetroPlusHealth Health Plan, Inc. is a prepaid health services plan certified under Section 4403-a of the New York Public Health Law and a wholly-owned subsidiary of the New York City Health and Hospitals Corporation (HHC).


About HHC

The New York City Health and Hospitals Corporation (HHC) is a $6.7 billion integrated healthcare delivery system with its own 420,000 member health plan, MetroPlusHealth, and is the largest municipal healthcare organization in the country. HHC serves 1.4 million New Yorkers every year and more than 475,000 are uninsured. HHC provides medical, mental health and substance abuse services through its 11 acute care hospitals, five skilled nursing facilities, six large diagnostic and treatment centers and more than 70 community based clinics. HHC Health and Home Care also provides in-home services for New Yorkers. HHC was the 2008 recipient of the National Quality Forum and The Joint Commission’s John M. Eisenberg Award for Innovation in Patient Safety and Quality. For more information, visit www.nychhc.org/hhc or find us on facebook.com/NYCHealthSystem or twitter.com/NYCHealthSystem.