Don’t understand your bill? No worries, Billing Inquiry Advisors can assist you with reviewing your bill, processing your credit card payment, setting up a payment plan, updating your insurance information and any other inquiries regarding your bill.
Just call the Billing Inquiry unit at 1-844-692-4692. Here you can make a payment using our 24/7-Interactive Voice Response (IVR) system any time of the day or by speaking with one of our live Billing Inquiry Advisors,
Monday – Friday, 9 A.M. – 5 P.M
The Billing Inquiry Advisors can also assist with your inquiries via MyChart messaging. https://mychart.nychealthandhospitals.org/
We can also assist in directing patients who are in need of financial assistance or health insurance to a NYC Health + Hospitals Financial Counselor.
Financial Assistance – NYC Health + Hospitals
Why am I receiving two different bills?
Your care at NYC Health + Hospitals may result in a facility/hospital bill and a separate bill from the physician for professional or specialty related services.
Physician/Provider Bill
The physician/provider bill you receive varies based on the facility where your services were provided. If you receive a bill from one of these providers, please contact a customer service representative at one of the numbers listed below for assistance.
NYC Health + Hospitals
Phone number: 844-NYC-4NYC (844-692-4692)
- NYC Health + Hospitals/Bellevue
- NYC Health + Hospitals/Carter
- NYC Health + Hospitals/Elmhurst (Behavioral Health, Podiatry and Pathology services only)
- NYC Health + Hospitals/Kings County
- NYC Health + Hospitals/North Central Bronx
- NYC Health + Hospitals/Queens (excludes OB/GYN services only)
- NYC Health + Hospitals/Woodhull
Mount Sinai Faculty Practice Group Billing
Phone number: 1-800-317-4409
- NYC Health + Hospitals/Elmhurst
- NYC Health + Hospitals/Queens
PAGNY-Physician Affiliate Group of New York
Phone number: 718-924-2326
- NYC Health + Hospitals/South Brooklyn Health
- NYC Health + Hospitals/Harlem
- NYC Health + Hospitals/Jacobi
- NYC Health + Hospitals/Lincoln
- NYC Health + Hospitals/Metropolitan
- NYC Health + Hospitals/Gotham Health
Facility/Hospital Bill
The hospital bill consists of services related to the facility for the care that you received for outpatient/clinic, Emergency Department, or inpatient care.
The hospital bill may include charges for the procedure, diagnostic services, supplies, medications, equipment and/or room charges used during your stay.
(This is known as the technical or facility bill).
NYC Health + Hospitals
Phone number: 844-NYC-4NYC (844-692-4692)
- NYC Health + Hospitals/Bellevue
- NYC Health + Hospitals/Elmhurst
- NYC Health + Hospitals/Harlem
- NYC Health + Hospitals/Jacobi
- NYC Health + Hospitals/Kings County
- NYC Health + Hospitals/Lincoln
- NYC Health + Hospitals/Metropolitan
- NYC Health + Hospitals/North Central Bronx
- NYC Health + Hospitals/Queens
- NYC Health + Hospitals/South Brooklyn Health
- NYC Health + Hospitals/Woodhull
- NYC Health + Hospitals/Gotham Health