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Jacqueline Juele-Schuster, BSN, MS, RN, NP, CWS, COCN-AP

Jacqueline Juele-Schuster, BSN, MS, RN, NP, CWS, COCN-AP

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Nurse Practitioner
NYC Health + Hospitals/Carter

“Compassion” is the single most important attribute of a nurse, according to Jacqueline Juele-Schuster, a wound care specialist at NYC Health + Hospitals/Carter. “Being a compassionate nurse not only benefits my patient, it also benefits me,” she asserts. “Compassion in nursing takes a nurse from competent care, which includes the required skills and knowledge to treat their patients, to outwardly caring through actions and deeds that involve the emotional aspects of the relationship.”

“The nurse’s compassion provides patients with emotional support, which can lessen depression and strengthen the patient’s will to survive,” she continues, noting that compassion is part of evidence-based best practices in nursing. “Providing emotional support to the patients offers a nurse tremendous self-gratification. Family should have a peace of mind when they leave their loved ones to the care of a nurse that they are in good capable hands.”

Juele-Schuster says she was inspired to become a nurse by her older sister. “She shared her stories of her clinical experiences during family meals, which were so inspirational and exciting,” she points out, noting that she has always prided herself on showing “compassion and diligence” during her 34-year nursing career; 33 of those years with NYC Health + Hospitals.

Juele-Schuster observes that her focus on compassion began when she was still in school. “During my nursing student years, I held a patient’s hand as he was dying,” she recalls. “I felt his hand change from warm to cold. Knowing that the patient was Catholic, and observing a rosary at the bedside, I prayed the rosary aloud so he could hear me. When the family arrived, I told them their Dad was at peace and comfortable and that I stayed with him all the time, so he was not alone when he started his journey.”

“About a month later, his daughter returned to the unit, and she gave me a key chain with a silver angel and with my name engraved on it,” Juele-Schuster adds. “I was so touched and so grateful that as a nurse I was able to make such a difference.”

Juele-Schuster notes that public health nursing is her true calling, and with that calling comes a focus on health equity.

“I appreciate that I work in a system that is the largest municipal health care delivery system in the country, and yet still finds the time to recognize and honor service and achievements,” she notes. “Health equity has always been inherent in the nursing profession, which is why we remain the most trusted profession…to ensure a healthy tomorrow.”

Learn more about our Nursing Excellence Award Winners