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Your Guests

What’s the best time to visit our patient? We leave that up to our patient!

At Jacobi, we know that nothing can be more important to the process of healing than the support of your loved ones. So on many nursing units at our hospital, we have done away with the notion of “visitors” and “visiting hours.” We encourage those who you would like to spend time with – including supervised minors – to be with you at any time of the day or night. And we are glad to include whomever you wish in our conversations with you about your diagnosis and your care plan.

Because a good night’s rest is also important to help you heal, we do ask that our patients, their friends, and families observe our nightly Quiet Hours, from 10pm – 7am. During Quiet Hours, we dim the lights, lower our voices, turn down the TVs, and urge all our patients to get the sleep they need.

To ensure the safety of patients and personnel, everyone must first stop at the Concierge Desk in the Main Lobby of Building #6 to obtain and display a Pass. In most circumstances, two people at a time are allowed.

This hospital does not restrict, limit, or otherwise deny guest access based on race, color, national origin, religion, sex, gender identity, sexual orientation, or disability. Patients may withdraw or deny consent to guest access to anyone at any time.

Policy Statements

  • Adult Emergency Medicine (AED) / Comprehensive Psychiatric Emergency Program (CPEP)

    The AED and CPEP do not allow visitors except for extenuating circumstances as determined by the healthcare team.

  • Pediatric Emergency Medicine

    Only one parent or guardian is allowed to stay with the minor regardless of the minor’s COVID status for the duration of their care.

  • Medical / Surgical Inpatient Units

    All COVID-negative patients may have two adult visitors (18 years and greater) at any one time between the hours of 1PM and 8PM. Patients who have been confirmed positive for COVID-19 will not be allowed visitors except in extenuating circumstances; such as, end of life. Other circumstances will be reviewed by a clinical member of the team on a case-by-case basis.

  • Behavioral Health Inpatient Units

    All patients may have two adult visitors for 30 minutes between the hours of 2PM and 4PM.

COVID-19 Hospital Visitation

  • Pediatric Inpatient Units

    Two parents/guardians are allowed to visit with the minor from 8AM to 8PM. Additionallly one parent/guardian may stay with the patient overnight regardless of the minor’s COVID status. Additional family may be allowed to visit in extenuating circumstances as determined by the healthcare team.

  • Ambulatory Care Services

    Only patients, who are minors or disabled, may be accompanied by a companion when presenting to the Ambulatory Care Services for their appointments.

  • Labor & Delivery and Mother/Baby Units

    Patients admitted to Labor & Delivery, regardless of their COVID status, may have the presence of two adult support persons identified by the patient for the duration of the patient’s labor. Once the patient has delivered and then transferred to the Mother/Baby unit, the patient is allowed the same support persons to visit from 10AM to 10PM. Additionally, if the patient requests the presence of a DOULA, that individual follows the same guidelines as the support person.

  • Same-Day Procedures

    Patients undergoing same-day procedures may be accompanied to the facility by a companion and that companion may remain with the patient through the initial intake process and can then rejoin the patient for the discharge process. The companion must comply with the COVID-19 screening requirements.

  • Procedures and Recovery

    Only patients, who are minors or disabled, may have visitors during procedures and in the recovery room.

Visitation Guidelines

  • One adult visitor is permitted per day for a maximum stay within the noted visiting hours as referenced above. Additional visitors may be allowed to visit in extenuating circumstances as determined by the healthcare team.
  • Visitors are required to stop at the Lobby’s Intake Desk where they are screened for COVID-19, have a temperature check, sanitize their hands and provided a face mask when they do not have one. Visitors who fail to adhere to these protocols will be requested to leave the facility.
  • Visitors must provide identification and complete the intake form provided by Concierge Associate.
  • Once visitors pass the COVID-19 screening, the Concierge Associate will issue the visitor a disposable and time-sensitive Visitor’s Pass.
  • The Concierge Associate enters the patient and visitor information into the visitation software, Passage Point.
  • Once the visitor arrives on the unit, they will be directed to the correct patient’s room.
  • Visitors must sanitize their hands again before entering the patient’s room.
  • If the visitor must wear additional PPE, the Nursing staff will assist the visitor with the proper donning techniques.
  • Visitors must remain inside the patient’s room wearing a face mask for the duration of the visit.
  • At the end of the visit, visitors must sanitize their hands upon exiting the room.
  • Hospital Police conducts Visitation Rounds at 5PM to inform visitors that visiting hours have ended.
  • If you’re planning to spend the night, please alert a Nurse Manager for your safety.