The NYC Test & Trace Corps will make sure that anyone who tests positive for COVID-19 and their close contacts will have the resources needed to safely separate in a hotel, free of charge, or at home to help prevent the spread of the virus. NYC Test & Trace Corps Contact Tracers can refer to the hotel program or anyone can call 1-212-COVID19 (212-268-4319) to book a room.
Take Care Hotels are FREE, Safe, Comfortable, and Convenient.
New Yorkers who test positive for COVID-19 or who may have been exposed to the virus can qualify for a FREE hotel room for up to 10 days to safely separate and protect their loves ones.
You may be eligible for a Take Care Hotel, even if you have not received your COVID-19 test results or a call from the Test & Trace Corps.
If you think you have been exposed to COVID-19 or are experiencing symptoms, don’t wait. Separate! COVID-19 transmission is common in households, and it happens fast among families and roommates living together.
To request a hotel room or learn more about how to safely separate in a hotel or at home, call 1-212-COVID19 (212-268-4319).
Resources to Separate Safely at Home
The NYC Test & Trace Corps will make sure that anyone who has COVID-19, or has been in contact with someone with COVID-19, has the resources to safely separate at home. To do so, we work with resource navigators from community-based organizations in your neighborhood.
paid leave from your employer
help to get a formal quarantine order
a primary care provider
mental health support
utilities (electricity, water, gas)
housing and homelessness resources
help with domestic violence
Take Care Package with enough personal protective equipment for a household of three to quarantine/isolate for 10 days.
and much more!
To contact a resource navigator, call 1-212-COVID19 (1-212-268-4319), press 5 for help to safely separate, and press 5 to leave a voicemail for other resources. A resource navigator will call you back.
If you are part of the Test and Trace program you can ask your Case Investigator or Monitor to speak with a resource navigator at any time.
Speaking with a resource navigator will not change your ability to apply for permanent residency (or “green card”). If you have questions about your immigration status, call the ActionNYC hotline at 1-800-354-0365 and say “public charge” from 9 a.m. to 6 p.m., Monday to Friday.