Senior Assistant Vice President
Office of Ambulatory Care
NYC Health + Hospitals
Lisa joined NYC Health + Hospitals in March 2020. In this role, she will oversee H+H contact center operations as well as lead the overall strategy and contact center redesign efforts. In addition to launching new services and leading new initiatives, Lisa will oversee technology upgrades and rollouts including enterprise call center platforms.
Lisa brings 20 years of experience leading world class global contact centers in the healthcare, technology and education space. She is a passionate strategic visionary, and growth and efficiency expert with extensive experience in technology integration, business optimization and operational efficiencies and improvements. She has worked with healthcare providers such as Kaiser Permanente and Centene overseeing their Medicare, Medicaid and Individual and Family contact center businesses. Lisa partnered with Cedars Sinai Hospitals creating a concierge patient experience initiative and served as guiding principal, managing the implementation and launch of Cigna and Aetna in the federal marketplace at the start of the Affordable Care Act.