Patients & Visitors

Seeking medical treatment can be an overwhelming experience. At NYC Health + Hospitals/Metropolitan we thrive on providing compassionate, culturally-competent care to everyone who walks through our doors. Our multi-cultural staff is committed to providing a full range of services to meet the particular issues our patients and their families face.

Guest Relations can be reached at 212-423-7232.

Complaints may also be referred to:

NEW YORK STATE DEPT OF HEALTH
Centralized Hospital Intake Program, Hospital Complaint Unit
433 River Street, 6th Floor
Troy, NY 12180
Telephone: 800-804-5447

NEW YORK CITY OFFICE OF THE PUBLIC ADVOCATE
Municipal Building
One Centre Street
New York, NY 10007
Telephone: 212-669-7250

OFFICE OF QUALITY MONITORING
Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Telephone: 800-994-6610 or Fax: 630-792-5636

Patient-Centered Medical Home

Our dedicated Care Team provides coordinated, evidence-based care and tools to manage your health. Our staff are available on evenings and weekends so you can get care when it fits your schedule. And we can connect you with a doctor by phone at any time, day or night.

Our goal is to help you live the healthiest life possible and to build healthy neighborhoods.

Specialty and Hospital Care
Because we are part of the largest public health care system in the country, we can provide easy referrals to a vast network of hospitals, home care services, nursing homes and specialty care providers across the city.

Preparing for your doctor’s visit
When you first visit the doctor, we will review your medical history, examine you, order any necessary tests or provide referrals to other services you may need. To help get the most out of this visit, please bring:

  • A list of the medications you are taking
  • The name, address, and phone number of your pharmacy
  • Any medical records you wish to transfer from another doctor. Our clerk will help you transfer the information to our health center.

What It Means to Be a Patient of Patient-Centered Medical Home

  • You have a personal primary care provider with a Care Team to meet your needs and answer your questions
  • You have easy access to your Care Team through evening or weekend hours
  • You get your own care plan to help you reach your treatment goals and manage your own health at home
  • Your care is coordinated across different providers and facilities
  • Your Care Team helps you find other resources and support in your community

Affordable Health Care and Medications
Our mission is to provide health care to all New Yorkers without exception. We accept most insurance plans and offer discounted fees if you do not have insurance or your insurance does not cover what you need. We also offer discounts on prescription medications. Our on-site health insurance specialists can help you sign up for a health plan that is right for you.

Children who under the age of 19 and residents of New York State may qualify for Children’s Medicaid or Child Health Plus. Our front desk staff and financial counselors will be happy to help you apply. All clinical services are available to children, including vaccines, regardless of the family’s ability to pay.

Primary Care Services Available: Adult Medicine, Pediatrics

Hours

  • Adults
    • Monday, Wednesday 9am -8pm
    • Tuesday, Thursday, Friday 9am – 5pm
    • Saturday 9am – 4pm
  • Pediatrics
    • Monday, Thursday, Friday 8am – 4pm
    • Tuesday, Wednesday 8am – 7pm
    • Saturday 8am – 4pm

How Do I Reach the Clinic?

  • Call 212-423-7000 for appointments or 24/7 clinical advice
  • Call 646-672-3487 for insurance and billing questions

Specialty Care

Adult Services

Allergy & Immunology
Asthma Care
Behavioral Health
Cardiology
Chronic Kidney Disease
Collaborative Care for
Depression
Dental
Dermatology
Diabetes Care & Education

Ear, Nose, Throat
Endocrinology
Gastroenterology
Geriatrics
Hematology & Oncology
Infectious Diseases
LGBTQ Health Center
Liver Disease
Nephrology
Neurology

Ophthalmology
Palliative Care
Pulmonology
Radiology
Rehabilitation Medicine
Rheumatology
Substance Abuse
Surgery
Virology
Women’s Health

CHILDREN & ADOLESCENTS SERVICES

Adolescent
Allergy & Immunology
Annual check-up
Asthma Care
Cardiology
Children with Special
Health Care Need
Developmental

Endocrinology
Gastroenterology
Genitourinary
Health Education
Hematology &
Oncology
HIV & STD testing
Infectious Disease

Nephrology
Neurology
Obesity
Pulmonology
Rheumatology
Surgery
WIC program & nutritional services

Medical Records
To transfer your medical records from an outside provider to our practice, our clerks will assist you with the transfer.

OUR ACCREDITATIONS

phone_icon 212-423-6262

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