Patients & Visitors

NYC Health + Hospitals/Kings County is located at 451 Clarkson Avenue (between New York and Albany Avenues), Brooklyn, NY 11203.

For appointments, call 718-245-3325.
For general information, call 718-245-3131.
For Patients/Guest Relations, call 718-245-7418 or email: KingsPatientExperience@nychhc.org.

Visiting Hours

Patients have the right to designate any visitors, including a spouse, domestic partner, a same sex domestic partner, another family member or a friend. This hospital does not restrict, limit or otherwise deny visitation privileges based on race, color, national origin, religion, sex, gender identity, sexual orientation or disability. Patients may withdraw or deny consent to visitation to anyone at any time.

Visitors are asked to observe the hours below when visiting patients at the hospital:

Adult & Pediatric Medical and Surgical Units 11:00 am-8:00 pm
Maternity – General 3:00-4:00 pm;
7:00-8:00 pm
Maternity – Fathers Only 2:00-4:00 pm;
6:00-8:00 pm
Maternity – Nurseries — Mothers, fathers and grandparents 10:00 am-8:00 pm
Intensive Care / Cardiac Units 2:00-8:00 pm

Visiting in special care units is always at the discretion of the nurse-in-charge, in accordance with the patient’s medical condition.

Important Telephone Numbers for Hospital Patients

Admitting 718-245-7401
Clinic Appointments 718-245-3325
Pastoral Care 718-245-7400
Patient Information 718-245-7400
Patient Accounts 718-245-5050
Patient and Guest Relations 718-245-7418

If you or a loved one will be staying with us …

Patients being admitted to the hospital are asked to bring personal items that will help make their stay comfortable, especially pajamas or nightgown, bathrobe, slippers, toothbrush and other toilet articles. They should also bring any proper insurance identification such as Blue Cross, Medicare and/or Medicaid cards, and other hospital insurance cards they have.

The hospital has phones to rent or buy. New telephones are available for purchase at $7. The use of cell phones is prohibited within the hospital. Television rental is available for $5.00 per day.

At the time of admission, an accompanying relative or friend should take home any cash, jewelry or other valuables. The hospital cannot accept responsibility for money or valuables taken to the nursing units.

The hospital’s general discharge time is 11:00 am Each patient’s heath care team includes a case manager who will arrange for follow-up care and other services needed to ensure that recuperation is successful.

Know Your Rights

View the Patient Bill of Rights.

Paying for Your Care

Avoid Surprises. Reduce your chances of receiving an unexpected invoice for non-emergency healthcare. Get information about how to reach our financial counselors, what health plans we participate in and the costs for many of our services.

Click here for a list of the insurance plans we participate with currently at NYC Health + Hospitals/Kings County.

Patient Privacy

Patients at NYC Health + Hospitals/Kings County are protected by the NYC Health + Hospitals Notice of Privacy Practices. We encourage you to review this Notice and become familiar with your rights regarding the use and protection of your personal data. The Notice of Privacy Practices is available in many different languages.

NYC Health + Hospitals/Kings County Digital Guide

bellevue-pdfPlease Click here to open NYC Health + Hospitals/Kings County Digital Guide

Patient-Centered Medical Home

Our dedicated Care Team provides coordinated, evidence-based care and tools to manage your health. Our staff are available on evenings and weekends so you can get care when it fits your schedule. And we can connect you with a doctor by phone at any time, day or night.

Our goal is to help you live the healthiest life possible and to build healthy neighborhoods.

Specialty and Hospital Care
Because we are part of the largest public health care system in the country, we can provide easy referrals to a vast network of hospitals, home care services, nursing homes and specialty care providers across the city.

Preparing for your doctor’s visit
When you first visit the doctor, we will review your medical history, examine you, order any necessary tests or provide referrals to other services you may need. To help get the most out of this visit, please bring:

  • A list of the medications you are taking
  • The name, address, and phone number of your pharmacy
  • Any medical records you wish to transfer from another doctor. Our clerk will help you transfer the information to our health center.

What It Means to Be a Patient of Patient-Centered Medical Home

  • You have a personal primary care provider with a Care Team to meet your needs and answer your questions
  • You have easy access to your Care Team through evening or weekend hours
  • You get your own care plan to help you reach your treatment goals and manage your own health at home
  • Your care is coordinated across different providers and facilities
  • Your Care Team helps you find other resources and support in your community

Affordable Health Care and Medications
Our mission is to provide health care to all New Yorkers without exception. We accept most insurance plans and offer discounted fees if you do not have insurance or your insurance does not cover what you need. We also offer discounts on prescription medications. Our on-site health insurance specialists can help you sign up for a health plan that is right for you.

Children who under the age of 19 and residents of New York State may qualify for Children’s Medicaid or Child Health Plus. Our front desk staff and financial counselors will be happy to help you apply. All clinical services are available to children, including vaccines, regardless of the family’s ability to pay.

Primary Care Services Available: Adult Medicine, Pediatrics, Geriatrics, HIV (Center for H.O.P.E.)

Kings County Hospital offers on-site, videoconference, and telephone interpreter services in over 100 languages, including Creole, Spanish, Bengali, Arabic, Russian, and American Sign Language.

Medical Records

If you would like to transfer your medical records to our practice, please contact us at 718‐245‐2355 for assistance, or bring to our Clerical Staff/or Coordinating Manager and we will scan them to your records.

Adult Medicine

Adult Medicine Hours:

  • Monday – Thursday, 8am – 8pm
  • Friday, 8am – 5pm
  • Saturday, 8am – 4pm

How Do I Reach the Clinic?

  • Main phone number: 718-245-3802
  • Call 718-245-3325 any time for appointments and clinical advice.
  • Call 718-245-3335 for medication and prescription refill requests.
  • Call 718-245-3337 for assistance with managed care insurance plan.
  • Call 718-245-3802 for assistance with transferring your medical records, to speak to a nurse or if you received care at an emergency room.

Specialty Care

Your care team can also help coordinate your care across various specialties. Some of the specialties and services available include:

Cardiology
Endocrine
Podiatry
Neurology
Asthma
Behavioral Health
Pulmonary (Chest)

Ophthalmology
Gastroenterology
Renal
Dermatology
Surgery
Patient/Family Education
Health & Self‐management support

Pediatrics

Pediatrics Hours:

  • Monday – Thursday, 8am – 8pm
  • Friday, 8am – 5pm
  • Saturday, 8am – 4pm

How Do I Reach the Clinic?

  • Main phone number: 718-245-2981
  • Call 718-245-3325 any time for appointments and clinical advice.
  • Call 718-245-1566 for medication and prescription refill requests.
  • Call 718-245-3337 for assistance with managed care insurance plan.
  • Call 718-245-2355 for assistance with transferring your medical records.
  • Call 718-245-1566 to speak to a nurse or if you received care at an emergency room.

Specialty Care

Your child’s care team can also help coordinate care across various specialties. Some of the specialties and services available include:

Pediatric Cardiology
Pediatric Diabetes
Pediatric Endocrine
Pediatric Neurology
Pediatric Asthma
Pediatric Renal
Pediatric Hematology

Ophthalmology
Obesity
Surgery
Dental – Call 718-245-4914 for an appointment.
Patient/Family Education
Health & Self‐management support

Geriatrics

Geriatric Hours

  • Monday – Friday, 8am – 5pm

How Do I Reach the Clinic?

  • Main Phone number: 718-245-3200
  • Call 718-245-3325 any time for appointments and clinical advice.
  • Call 718-245-3337 for assistance with managed care insurance plan.
  • Call 718-245-5325 for assistance with transferring your medical records.
  • Call 718-245-3206 for medication and prescription refill requests, to speak to a nurse, or if you received care at an emergency room.

Specialty Care

Your care team can also help coordinate your care across various specialties. Some of the specialties and services available include:

Cardiology
Endocrine
Podiatry
Neurology
Asthma
Behavioral Health
Pulmonary (Chest)

Ophthalmology
Gastroenterology
Renal
Dermatology
Surgery
Patient/Family Education
Health & Self‐management support

HIV/Center for H.O.P.E

HIV Hours

  • Monday, 11am – 7pm
  • Tuesday – Friday, 9am – 5pm
  • Wednesday (Family Care Center), 11am – 7pm

How Do I Reach the Clinic?

  • Main Phone number: 718-245-2800
  • Call 718-245-3325 any time for appointments and clinical advice.
  • Call 718-245-3337 for assistance with managed care insurance plan.
  • Call 718-245-2814 for assistance with transferring your medical records.
  • Call 718-245-2807 for medication and prescription refill requests, to speak to a nurse, or if you received care at an emergency room.

Specialty Care

Your care team can also help coordinate care across various specialties. Some of the specialties and services available include:

Cardiology
Endocrine
Asthma
Behavioral Health
Pulmonary (Chest)
Ophthalmology
Gastroenterology

Podiatry
Neurology
Renal
Dermatology
Surgery
Patient/Family Education
Health & Self‐management support

OUR ACCREDITATIONS

phone_icon 718-245-3131

Copyright 2018, The City of New York
Designed & Developed by Multimedia Solutions

NYC Health + Hospitals NYC Health + Hospitals/Kings County