Patient Resources

Financial Information
Managed Care
Pharmacy
Transportation
Social Work
Confidentiality
WIC
After Hours Coverage

FINANCIAL INFORMATION

Avoid Surprises. Reduce your chances of receiving an unexpected invoice for non-emergency healthcare. Get information about how to reach our financial counselors, what health plans we participate in and the costs for many of our services.

Click here for a list of the insurance plans we participate with currently at NYC Health + Hospitals/Harlem.

  • NYC Health + Hospitals Options
    The NYC Health + Hospitals financial assistance program offers help for patients applying for government-sponsored health insurance. For those who may not qualify for any type of insurance, it will reduce your bill to an affordable level.
  • MetroPlus
    A NYC Health + Hospitals subsidiary offers moderate, low, and no-cost health insurance. MetroPlus also offers MetroPlus Gold for employees of NYC Heath + Hospitals (H+H), and other City agencies and their dependents.
  • Other Contracted Health Plans include:
Healthfirst Independence Care System
Emblem (HIP and GHI) Magnacare
United Community Plan Multiplan
United Healthcare NSLIJ CareConnect
Aetna Oxford
AlphaCare RiverSpring (ElderServe via Magnacare)
CenterLight Village Care MAX
Centers Plan for Health Living GuildNet

SPECIALTY SERVICES ONLY

  • AmidaCare
  • Fidelis

BEHAVIORAL HEALTH

  • Magellan
  • Value Options
  • United Behavioral Health/OPTUM
  • Beacon Health Strategies

DENTAL

  • DentaQuest
  • Healthplex

MetroPlus and Healthfirst representatives are also available in the Ronald H. Brown Pavilion to assist you with the following;

  • Enrollment
  • Recertification
  • PCP Assignment
  • Customer Service requests

For additional information regarding any health plan that is not listed, Managed Care representatives are located on the 1st-4th floors of the Ronald H. Brown Pavilion or for a complete list of all contracted health plans, contact the Managed Care office at 212-939-8395.

If you have Medicaid, please speak with one of our Medicaid Manage Care counselors about enrolling in a Managed Care Plan. For additional information, call us at 212-939-8395.

Other Public Financial Assistance – Our financial counselors can help you get financial assistance for healthcare costs through a number of programs.

Prescription Assistance – If you don’t have prescription coverage, we can help you access several programs that could help.

MANAGED CARE

We can assist you with health plan changes including requests for authorizations, referrals, primary care provider updates, and site changes. NYC Health + Hospitals/Harlem is contracted with and accepts a variety of Health Insurance Plans through the following lines of business: Medicaid, Child Health Plus, Medicaid HIV Special Needs Plan (SNP), Medicare, Health and Recovery Plan (HARP), Fully Integrated Dual Advantage (FIDA), and Commercial: Essential Plan (EP) and Qualified Health Plan (QHP), Small Business Health Options Program (SHOP).

PHARMACY

The Pharmacy is conveniently located on the first floor of the Ronald H. Brown Ambulatory Care Pavilion. It is open from 8:30 a.m. to 6:00 p.m. Monday to Friday. In the event you do not have Medicaid, Medicare or insurance coverage your prescriptions can be filled if you are financially cleared by the Department of Finance also located in the Ronald H. Brown Building.

TRANSPORATION

The Transportation Office will help you make arrangements to get to NYC Health + Hospitals/Harlem by ambulette or livery if you have Medicaid and your doctor recommends it. Call: 212-939-8160.

SOCIAL WORK

We can help you get the family support and social services you need. Our Social Workers are specially trained to help you manage your care and make sure you and your family get the support you need. Call 212-939-4600

Our World Trade Center Counseling Project provides counseling to victims or responders. Call 212-939-3212 for additional information.

CONFIDENTIALITY

NYC Health + Hospitals/Harlem understands that information about you and your health is very personal. We are committed to protecting the privacy of that information.

WIC

The Women, Infants and Children (WIC) program provided eligible women and their children with supplement food nutrition, health education and referrals for health care services. Call 212-939-2730 for more information on their location.

AFTER HOURS COVERAGE

If you need to reach your physician after hours, please call 800-353-7102

OUR ACCREDITATIONS

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